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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.  Our email us at, [email protected].  Please provide, Name & Order number.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.  Due to the fact that all orders are custom made.  Cancelations may incur a 20 percent fee.  You may also message us by clicking our chat button at the bottom of our website, email us or call, 508.202.7105
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.  Plus you will receive a confirmation email from us once your order is placed.  Will will always follow up with you during the order fulfillment and you will receive tracking details once your order ships.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.  Email: [email protected],  Tel. 508.202.7105
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.  You can also email us at, [email protected].  Most backorders for lenses are fulfilled within days.